Cleveland Marriott Downtown At Key Tower Hotel, Cleveland ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

1360 West Mall Drive, Cleveland, Ohio, United States of America, 44114

Cleveland Marriott Downtown At Key Tower, a 4-star hotel, is a pet-friendly property featuring modern accommodations and extensive event facilities. The venue boasts an indoor pool and spa, along with multiple on-site dining options, including Il Venetian, offering upscale Italian cuisine.

Rooms & Amenities

Every room at Cleveland Marriott Downtown At Key Tower features premium bedding, flat-screen cable TV, and marble bathrooms with rainfall shower heads. Guests can enjoy views of Lake Erie from select rooms, and the hotel provides 24-hour room service and free Wi-Fi.

Dining Options

Dining options include Greatroom for casual bites and inventive cocktails, and Public Square Pantry for all-day dining. Guests may also indulge in handmade pastas and fresh seafood at the upscale Il Venetian restaurant.

Leisure & Business

Cleveland Marriott Downtown At Key Tower features a modern fitness center and The Spa at Ascend, offering a range of wellness treatments. The property is equipped with redesigned meeting spaces, including a Grand Ballroom for events, providing skyline views of Cleveland.

Services & Local Area

Conveniently located within walking distance of attractions such as the Rock and Roll Hall of Fame and Progressive Field, the hotel is easily accessible via public transport options, including nearby subway and bus stations. Valet parking is also available for guests.

“The hotel's location is fantastic, just steps away from First Energy Stadium and the vibrant Playhouse Square!”view full review

View hotel on map

“Wonderful location with exceptional staff and service!” view full review

Top location:Highly rated by recent guests(9.3)

Check-in/Check-out

from 16:00-23:59

from 06:00-11:00

Amenities

Private parking is possible on site at USD 40 per day.

Wireless internet is available in the hotel rooms at USD 14.95 per day.

Other information

A full breakfast is served at the price of US$35 per person per day.

Maximum capacity of extra beds in a room is 1.

Pets are allowed on request.

Number of floors:25

Number of rooms:400

Former name

Marriott Cleveland Downtown at Key Center

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

22 m²

Bed options:

1 King Size Bed

Lake view

Shower

Coffee machine

room details

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Corner King Room

Max:

2 persons

22 m²

Bed options:

1 King Size Bed

Lake view

Shower

Coffee machine

room details

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Governor One-Bedroom Queen Suite

Max:

2 persons

22 m²

Bed options:

1 King Size Bed

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Cleveland1000 ft

Airports

Burke Lakefront (BKL) 1.6 mi

Cleveland Hopkins International (CLE) 13.9 mi

Metro stations

Tower City-Public Square1700 ft

Bus

Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“I savored the French toast during breakfast in the dining area, and it was absolutely fantastic.” view full review

Effortless Parking

“The valet parking was quick and hassle-free, making it easy to come and go during our stay.” view full review

Stunning Views!

“Our room was not only super clean but also offered a amazing view of downtown Cleveland.” view full review

Excellent M Club!

“During my visit to the M Club, the food and drinks were excellent, making it a highlight of my stay.” view full review

General

No smoking on site
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Allergy-free rooms
Elevator
ATM/Cash machine
Barber shop
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Skiing
Hiking
Horseback riding
Cycling
Bowling

Services

Valet parking
Room service
Car rental
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Live entertainment
Leisure/ TV room
Spa & wellness center
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services

Room features

Paid Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

1360 West Mall Drive, Cleveland, Ohio, United States of America, 44114

Map view

1360 West Mall Drive, Cleveland, Ohio, United States of America, 44114

City landmarks

Museums

Rock & Roll Hall of Fame

3500 ft

1 Center Ct

Quicken Loans Arena

2700 ft

Cleveland

Hope Memorial Bridge

4500 ft

1089 E 9th St North Coast Harbor

USS Cod Submarine Memorial

3600 ft

Stadiums

Progressive Field

4300 ft

Market

West Side Market

1.3 mi

Museums

Great Lakes Science Center

4200 ft

100 Alfred Lerner Way

FirstEnergy Stadium

3000 ft

Cleveland

Detroit-Superior Bridge

3700 ft

Aquarium

Greater Cleveland Aquarium

1.4 mi

Store

Heinen's of Downtown Cleveland

2800 ft

1 Center Ct

Rocket Mortgage FieldHouse

2200 ft

Cleveland

The Flats

3200 ft

Museums

International Women's Air & Space Museum

3800 ft

Nearby

Mall

The Arcade Cleveland

1600 ft

Mall

Tower City Center

2000 ft

Events

Cleveland Convention Center

1000 ft

Mall

Cleveland Public Square

1000 ft

Monuments and Landmarks

Soldiers' and Sailors' Monument

1100 ft

Long Beach

East 4th Street

1400 ft

Cleveland

Warehouse District

1800 ft

Church

Old Stone Church

600 ft

Casinos

JACK Cleveland Casino

1900 ft

1455 E 6th St

Federal Reserve Bank of Cleveland

900 ft

East 9th Street and Lakeside Avenue

Free Stamp

2000 ft

Church

The Cathedral of Saint John the Evangelist

1600 ft

50 Public Sq Downtown

Terminal Tower

1300 ft

Libraries

Cleveland Public Library

700 ft

Parks

Cleveland Mall

1000 ft

Cleveland

Gateway District

800 ft

Restaurants

Greatroom

100 ft

1360 West Mall Drive

Bar 32

1000 ft

100 Lakeside Ave E Floor 32

Takoyaki Japanese

1100 ft

172 Old Mouse Creek Rd NW

Pura Vida by Brandt

1100 ft

170 Euclid Ave

ReBol

1400 ft

101 W Superior Ave Public Square

Mabel's BBQ

1900 ft

2040 E 4th St

Desi 101

1500 ft

2013 Ontario St

Au Bon Pain

1500 ft

600 Superior Ave E Lbby 2

The Corner Alley

1600 ft

402 Euclid Ave Corner of Euclid and East 4th St.

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the hotel and would stay again

8.0/10

Great

Rooms

8.0

Location

9.3

Service

8.3

Dining

7.0

4.5/5 based on 1170 reviews

#11 of 40 hotels in Cleveland based on Tripadvisor

United States of America, January 2024

7.8/10

My stay at the hotel was quite pleasant overall. The rooms were nice and clean, but there was a slight issue with availability upon arrival. The service provided was friendly and accommodating, except for a minor incident with a staff member lacking compassion. The location was convenient for travelers, offering easy access to various entertainment venues. The dining experience was satisfactory, meeting the standard expectations of the hotel.

Rooms

8.0

The room was comfortable, clean, and quiet, without any overpowering scents.

Service

7.0

The staff were friendly and attentive to our needs, although there was one incident with a lack of compassion from one member.

Location

9.0

The hotel is conveniently situated downtown with easy access to entertainment venues and restaurants.

Dining

7.0

The dining experience met the standard expectations, with no major complaints.

Facilities

8.0

The hotel facilities were adequate for a comfortable stay.

Wesley

United States of America, October 2023

8.4/10

The hotel offers standard Marriott rooms that were very clean and comfortable, despite having outdated bathrooms where the sink and counter were in a different space from the toilet and shower/bathtub. The service was prompt, friendly, and resolved issues quickly, representing the property well. The location is fantastic, with plenty of sports and entertainment venues nearby, as well as many great restaurants within walking distance.

Rooms

8.0

The rooms were very clean and comfortable, living up to the standard Marriott quality.

Service

9.0

The service was very friendly and attentive, meeting our needs promptly and efficiently.

Location

10.0

The hotel's location is great, with easy access to sports venues, entertainment options, and a variety of dining establishments within walking distance.

Dining

7.0

The breakfast provided was very good, exceeding my expectations. However, the dining options could be more varied and substantial.

Facilities

8.0

The hotel offers a range of convenient facilities that cater to various needs, ensuring a comfortable stay.

Alice

United States of America, July 2023

8.2/10

My stay at the hotel was quite comfortable and pleasant. The rooms were freezing, so make sure to bring a sweater if that's your purpose. The early check-in option was convenient, and the staff was very nice, offering good food and assistance when needed. However, there was an issue with the credit card not being put on hold without notice, which was a bit unsettling.

Rooms

8.0

The rooms were freezing, so take a sweater or jacket with you if that's the purpose of your trip. Overall, they were comfortable and clean.

Service

9.0

The service was exceptional during my stay. The staff was very helpful and went out of their way to offer great directions and accommodate our requests.

Location

9.0

The hotel's location was fantastic, within walking distance to the convention center and offering great views across the Eerie and First Energy Stadium. It was also perfect for accessing nearby restaurants and entertainment venues.

Dining

7.0

The dining experience was very appealing overall, with good food options available. However, there were some minor issues with the breakfast service for small children.

Facilities

The hotel offered a variety of facilities and services, including room service, car hire, and dry cleaning. The valet parking was convenient for guests.