Cleveland Marriott Downtown At Key Tower, Cleveland ➤ Reviews, Rooms & Prices 2025

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About the Hotel

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

Cleveland Marriott Downtown At Key Tower, a 4-star hotel, is a pet-friendly property featuring modern accommodations and extensive event facilities. The venue boasts an indoor pool and spa, along with multiple on-site dining options, including Il Venetian, offering upscale Italian cuisine.

Rooms & Amenities

Every room at Cleveland Marriott Downtown At Key Tower features premium bedding, flat-screen cable TV, and marble bathrooms with rainfall shower heads. Guests can enjoy views of Lake Erie from select rooms, and the hotel provides 24-hour room service and free Wi-Fi.

Dining Options

Dining options include Greatroom for casual bites and inventive cocktails, and Public Square Pantry for all-day dining. Guests may also indulge in handmade pastas and fresh seafood at the upscale Il Venetian restaurant.

Leisure & Business

Cleveland Marriott Downtown At Key Tower features a modern fitness center and The Spa at Ascend, offering a range of wellness treatments. The property is equipped with redesigned meeting spaces, including a Grand Ballroom for events, providing skyline views of Cleveland.

Services & Local Area

Conveniently located within walking distance of attractions such as the Rock and Roll Hall of Fame and Progressive Field, the hotel is easily accessible via public transport options, including nearby subway and bus stations. Valet parking is also available for guests.

“The hotel's location is fantastic, just steps away from First Energy Stadium and the vibrant Playhouse Square!”view full review

View hotel on map

“Wonderful location with exceptional staff and service!” view full review

Top location:Highly rated by recent guests(9.3)

Check-in/Check-out

from 16:00-23:59

from 06:00-11:00

Amenities

Private parking is possible on site at USD 40 per day.

Wireless internet is available in the hotel rooms at USD 14.95 per day.

Other information

A full breakfast is served at the price of US$35 per person per day.

Maximum capacity of extra beds in a room is 1.

Pets are allowed on request.

Number of floors:25

Number of rooms:400

Former name

Marriott Cleveland Downtown at Key Center

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

One-Bedroom Governor Queen Suite Sofa Bed

Max:

2 persons

22 m²

Bed options:

1 King-size bed

Heating

room details

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One-Bedroom Presidential King Suite Top Floor

Max:

2 persons

22 m²

Bed options:

1 King-size bed

Coffee machine

Heating

room details

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King Room

Max:

3 persons

22 m²

Bed options:

1 King-size bed

City view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Cleveland300 m

Airports

Burke Lakefront (BKL) 2.5 km

Cleveland Hopkins International (CLE) 22.3 km

Underground

Tower City-Public Square500 m

Bus

Bus stop100 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“I savored the French toast during breakfast in the dining area, and it was absolutely fantastic.” view full review

Effortless Parking

“The valet parking was quick and hassle-free, making it easy to come and go during our stay.” view full review

Stunning Views!

“Our room was not only super clean but also offered a amazing view of downtown Cleveland.” view full review

Excellent M Club!

“During my visit to the M Club, the food and drinks were excellent, making it a highlight of my stay.” view full review

General

No smoking on site
Paid parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
ATM/Cash machine
Barber shop
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Skiing
Hiking
Horseback riding
Cycling
Bowling

Services

Valet parking
Room service
Car hire
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Live entertainment
Leisure/ TV room
Spa & wellness centre
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services

Room features

Paid Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

Map view

1360 West Mall Drive, Cleveland, Ohio, United States, 44114

City landmarks

Museum

Rock & Roll Hall of Fame

1.1 km

1 Center Ct

Quicken Loans Arena

820 m

Cleveland

Hope Memorial Bridge

1.4 km

1089 E 9th St North Coast Harbor

USS Cod Submarine Memorial

1.1 km

Stadium

Progressive Field

1.3 km

Market

West Side Market

2.1 km

Museum

Great Lakes Science Center

1.3 km

100 Alfred Lerner Way

FirstEnergy Stadium

910 m

Cleveland

Detroit-Superior Bridge

1.1 km

Aquarium

Greater Cleveland Aquarium

2.2 km

Store

Heinen's of Downtown Cleveland

850 m

1 Center Ct

Rocket Mortgage FieldHouse

660 m

Cleveland

The Flats

970 m

Museum

International Women's Air & Space Museum

1.2 km

Nearby

Mall

The Arcade Cleveland

460 m

Mall

Tower City Center

580 m

Event hall

Cleveland Convention Center

300 m

Mall

Cleveland Public Square

300 m

Monument

Soldiers' and Sailors' Monument

310 m

Long Beach

East 4th Street

410 m

Cleveland

Warehouse District

520 m

Church

Old Stone Church

160 m

Casino

JACK Cleveland Casino

550 m

1455 E 6th St

Federal Reserve Bank of Cleveland

270 m

East 9th Street and Lakeside Avenue

Free Stamp

600 m

Church

The Cathedral of Saint John the Evangelist

470 m

50 Public Sq Downtown

Terminal Tower

370 m

Library

Cleveland Public Library

190 m

Park

Cleveland Mall

300 m

Cleveland

Gateway District

230 m

Restaurants

Greatroom

20 m

1360 West Mall Drive

Bar 32

300 m

100 Lakeside Ave E Floor 32

Takoyaki Japanese

330 m

172 Old Mouse Creek Rd NW

Pura Vida by Brandt

320 m

170 Euclid Ave

ReBol

400 m

101 W Superior Ave Public Square

Mabel's BBQ

570 m

2040 E 4th St

Desi 101

430 m

2013 Ontario St

Au Bon Pain

430 m

600 Superior Ave E Lbby 2

The Corner Alley

480 m

402 Euclid Ave Corner of Euclid and East 4th St.

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the hotel and would stay again

8.0/10

Great

Rooms

8.0

Location

9.3

Service

8.3

Dining

7.0

4.5/5 based on 1170 reviews

#11 of 40 hotels in Cleveland based on Tripadvisor

United States, January 2024

7.8/10

My stay at the hotel was quite pleasant overall. The rooms were nice and clean, but there was a slight issue with availability upon arrival. The service provided was friendly and accommodating, except for a minor incident with a staff member lacking compassion. The location was convenient for travelers, offering easy access to various entertainment venues. The dining experience was satisfactory, meeting the standard expectations of the hotel.

Rooms

8.0

The room was comfortable, clean, and quiet, without any overpowering scents.

Service

7.0

The staff were friendly and attentive to our needs, although there was one incident with a lack of compassion from one member.

Location

9.0

The hotel is conveniently situated downtown with easy access to entertainment venues and restaurants.

Dining

7.0

The dining experience met the standard expectations, with no major complaints.

Facilities

8.0

The hotel facilities were adequate for a comfortable stay.

Wesley

United States, October 2023

8.4/10

The hotel offers standard Marriott rooms that were very clean and comfortable, despite having outdated bathrooms where the sink and counter were in a different space from the toilet and shower/bathtub. The service was prompt, friendly, and resolved issues quickly, representing the property well. The location is fantastic, with plenty of sports and entertainment venues nearby, as well as many great restaurants within walking distance.

Rooms

8.0

The rooms were very clean and comfortable, living up to the standard Marriott quality.

Service

9.0

The service was very friendly and attentive, meeting our needs promptly and efficiently.

Location

10.0

The hotel's location is great, with easy access to sports venues, entertainment options, and a variety of dining establishments within walking distance.

Dining

7.0

The breakfast provided was very good, exceeding my expectations. However, the dining options could be more varied and substantial.

Facilities

8.0

The hotel offers a range of convenient facilities that cater to various needs, ensuring a comfortable stay.

Alice

United States, July 2023

8.2/10

My stay at the hotel was quite comfortable and pleasant. The rooms were freezing, so make sure to bring a sweater if that's your purpose. The early check-in option was convenient, and the staff was very nice, offering good food and assistance when needed. However, there was an issue with the credit card not being put on hold without notice, which was a bit unsettling.

Rooms

8.0

The rooms were freezing, so take a sweater or jacket with you if that's the purpose of your trip. Overall, they were comfortable and clean.

Service

9.0

The service was exceptional during my stay. The staff was very helpful and went out of their way to offer great directions and accommodate our requests.

Location

9.0

The hotel's location was fantastic, within walking distance to the convention center and offering great views across the Eerie and First Energy Stadium. It was also perfect for accessing nearby restaurants and entertainment venues.

Dining

7.0

The dining experience was very appealing overall, with good food options available. However, there were some minor issues with the breakfast service for small children.

Facilities

The hotel offered a variety of facilities and services, including room service, car hire, and dry cleaning. The valet parking was convenient for guests.